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Webinar Replay: How can we support Elective Care Recovery with RPA and Conversational AI

Watch the webinar

Rewatch our Elective Recovery and Outpatient Webinar

Alongside our NHS colleagues, e18 Innovation and OpenDialog help NHS trusts to deliver improved productivity and deliver the NHS Elective Care Recovery agenda. 


Rewatch the webinar now:  

Watch the webinar

Discover...

Discover how RPA and Conversational AI will transform the delivery of elective 

outpatient care


The NHS has made good progress in tackling elective care backlogs however, the challenge for organisations remains significant and in order to accelerate recovery plans, new solutions need to be adopted.  In this live webinar we discuss how the powerful combination of Robotic Process Automation (RPA) and Conversational AI can increase productivity and efficiency across elective care pathways with a specific focus on the outpatient setting. 


In this 45-minute webinar we discuss how RPA and Conversational AI is set to transform the delivery of elective outpatient care.  

Our key topics include:

  • The current state of elective care recovery – what are the core challenges in outpatient services? 
  • How has RPA supported with some of these challenges and the current state of automation maturity across the NHS
  • How AI Powered Chatbots can be used to enhance patient interaction in an outpatient setting 
  • Use cases for specific challenges including management of Patient Initiated Follow-ups (PIFU), Did Not Attends (DNAs) and waiting list validation 
  • Deployment of Conversational AI – How easy is it to implement? 
  • What does the roadmap look like?  Seamless Primary into Secondary care pathways, community diagnostic centres (CDCs) etc. 

Rewatch the Webinar

Watch now

Our Speakers

Julian Chadha

Julian Chadha

Julian Chadha

RPA General Manager,

Calderdale and Huddersfield NHS Foundation Trust

Rob Child

Julian Chadha

Julian Chadha

 Programme Manager supporting Digital Delivery for Outpatients CSU,

The Leeds Teaching Hospital NHS Trust 

Sharon Osterfield

Sharon Osterfield

Sharon Osterfield

Transformation Director,

e18 Innovation

Terry Walby

Sharon Osterfield

Sharon Osterfield

Co-Founder, Chairman and CEO,

OpenDialog

Ready to join the conversation? Book a free demo with a Conversational AI expert

Book Now

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